Returns & Exchanges

You have 14 days from the day your piece arrives to tell us you would like to return or exchange it. Then you have a further 14 days to send it back.

Pieces must come back unworn and unwashed, with every tag attached and the authentication card in its pouch. The card is part of the edition; a piece returned without it cannot be resold as numbered, so we cannot accept it.

Write to studio@umber.art or use the contact form with your order number and whether you would like a refund or an exchange. We reply with a returns authorisation and the address. Please do not send anything back before you have it: unauthorised parcels can be missed.

Pack the piece as it arrived and send it tracked. You pay the return postage and the piece is your responsibility until it reaches us, so keep your proof of posting. If the piece is faulty or not what you ordered, we cover return postage.

We refund the price you paid and our standard delivery charge to your original payment method within 14 days of receiving the piece, or of your proof of posting if that comes first. Express delivery upgrades and any customs charges are not refunded.

If the size is wrong we exchange like for like: your edition number moves to the new size, so the piece you keep is still yours. Exchanges depend on the new size being available; if it is not, we refund you. One exchange per order.

If something is wrong with the embroidery, the fabric or the make, tell us straight away with a photograph. We will put it right with a repair, a replacement or a refund, whichever you prefer, and cover the postage both ways. Your rights under the Consumer Rights Act 2015 are unaffected by anything on this page.